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Goods ordered from any of our sites usually come direct from the factory to you, which is why the prices are so competitive. However this does have a downside in that it is a "no frills" service, sometimes from fairly large lorries and usually with only the driver to unload the goods. Please therefore note the following points in connection with deliveries.

1.	You will need to be there to assist with unloading and sign for the goods. Please note any obvious damage on the delivery notes when you sign for the goods. Unwrap the goods as soon as possible and report any other damage to us within 48 hours. Claims for damage made after this time cannot be considered.
2.	Although the driver will normally help you into a garage or the hallway with heavy items, he will not carry goods upstairs and you should make arrangements for help, especially if you live in a flat other than on the ground floor.
3.	If you think there could be access problems for a large vehicle please advise at the time of ordering.
4.	Although we can advise a delivery day, we cannot usually give a time and sometimes it is not possible to advise am or pm but we will try to assist in any way we can.
5.	If delivery is by carrier it is possible to deliver on Saturday but this will involve an extra charge and must be requested and paid for at the time of ordering.
6.	Remember this is a trade service and you must be prepared for some inconvenience on delivery compared with a local retail delivery service.

Please note that although we make every effort to ensure delivery takes place when advised we are in the hands of others and cannot accept responsibility for any claims for compensation or loss in respect of delays or non-delivery however caused which are beyond our control. The carriers make their own disclaimers in this respect and you should ask for a copy of their conditions if in doubt as to their liability.

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